At Sunreef Bikinis Shop, we want you to love your activewear and swimwear as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Promise

We stand behind the quality of our products. If any item doesn’t meet your expectations, we’ll make it right with a refund, exchange, or store credit—your choice!

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Bodysuits (due to their intimate nature)
  • Booty Shorts
  • Bike Shorts

Please note this does not apply to items received damaged or defective—we’ll gladly replace those.

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Sunreef Bikinis Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s) and Size(s)] Reason for return/exchange: [Brief explanation] Preferred resolution: [Refund/Exchange for (specify product and size)/Store credit]
Please let me know the next steps.

Best regards,
[Your Full Name] [Your Email Address]

Step 2: Wait for Approval

We’ll respond within 1-2 business days with:

  • Return authorization (if approved)
  • Instructions for returning your item(s)
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  1. Package the item(s) securely in the original packaging if possible
  2. Include a copy of your order confirmation or packing slip
  3. Ship to our return address:
    Sunreef Bikinis Shop
    Returns Department
    4329 Rowes Lane
    Louisville, US 40202

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

For size exchanges:

  1. Follow the return process above
  2. Specify the new size you’d like in your request
  3. We’ll ship your new item once we receive the return

For color or style exchanges, please place a new order and return the original item.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable
  • Customs fees and import duties are non-refundable

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help!